Cancellation & Refund Policy

Effective Date: January 1, 2025 Last Updated: October 7, 2026

Overview

At Prime Defense Firearms Training, we understand that plans can change. This policy outlines our procedures for class cancellations, refunds, transfers, and rescheduling.

Student-Initiated Cancellations

Full Refund (100%)

You are eligible for a full refund if you cancel:

• More than 14 days before the scheduled class date
• Due to a medical emergency (with documentation)
• Due to documented military deployment
• If we cancel the class for any reason

Refund Processing: 5-7 business days to your original payment method

Partial Refund (50%)

You are eligible for a 50% refund if you cancel:

• Between 7-14 days before the scheduled class date

Refund Processing: 5-7 business days to your original payment method

No Refund

No refund is provided if you cancel:

• Less than 7 days before the scheduled class date
• After class has started
• Due to voluntary no-show
• After violating class policies (disqualification)

Exception: You may transfer your registration to another date (see Transfer Policy below)

Rescheduling and Transfers

Free Transfer

You may transfer your registration to a different class date one time at no charge if:

• You notify us at least 48 hours before the scheduled class
• You transfer to a class within 6 months of your original date
• The new class is the same course type
• Space is available in the new class

Transfer Limitations

• Only one free transfer permitted per booking
• Additional transfers may incur a $25 rescheduling fee
• Transfers to a higher-priced class require payment of the difference
• Transfers to a lower-priced class do not receive a refund of the difference
• You must complete the class within 12 months of original booking date

How to Request a Transfer

Contact us to request a transfer:

• Email: info@primedefensetraining.com
• Phone: +15866259744
• At least 48 hours before your scheduled class

Instructor-Initiated Cancellations

Weather-Related Cancellations

If we cancel due to severe weather or unsafe conditions:

• You will receive full refund or
• Free transfer to the next available class date
• We will notify you as soon as possible (typically 24 hours before class)

Instructor Illness or Emergency

If the instructor is unable to teach due to illness or emergency:

• You will receive full refund or
• Free transfer to the rescheduled class date
• We will notify you immediately

Insufficient Enrollment

If a class is cancelled due to insufficient enrollment:

• You will receive full refund or
• Free transfer to another class date
• We will notify you at least 7 days before the scheduled class

Your Choice

For any instructor-initiated cancellation, you choose:

1. Full refund to your original payment method, or
2. Credit for the full amount toward a future class

No-Show Policy

Student No-Show

If you fail to attend your scheduled class without prior cancellation:

• No refund will be provided
• You may transfer to another date for a $50 rescheduling fee (if requested within 48 hours)
• After 48 hours, the full class fee is forfeited

Late Arrival

If you arrive late:

• 15 minutes late: May join class (instructor's discretion)
• More than 30 minutes late: May not be admitted
• No refund for late arrivals who are not admitted
• Partial completion does not qualify for certificate issuance

Partial Completion

Early Departure

If you leave class before completion:

• No refund for early departure
• No certificate issued for incomplete training
• May be able to attend a future class to complete requirements (instructor's discretion)

Medical Emergency

If you must leave due to medical emergency:

• Provide documentation within 7 days
• Free transfer to complete the training on another date

Deposits

Some courses may require a deposit:

• Deposit Amount: Clearly stated at time of booking
• Deposit Refund: Subject to the same cancellation timeline above
• Balance Due: Typically due 7 days before class date
• Failure to Pay Balance: Deposit forfeited, spot released

Special Circumstances

Military Deployment

Active military personnel called to duty:

• Full refund with copy of orders
• Indefinite transfer option (no expiration)

Death in Family

In case of immediate family member death:

• Full refund with documentation
• Free transfer to any future date

Jury Duty

If summoned for jury duty on your class date:

• Free transfer with copy of jury summons
• Transfer to any available date

COVID-19 or Illness

If you test positive for COVID-19 or have contagious illness:

• Free transfer with documentation
• Please do not attend class if you have symptoms

Processing Refunds

Timeline

• Refunds are processed within 5-7 business days of approval
• Refunds are issued to the original payment method
• Credit card refunds may take an additional 3-5 business days to appear

Refund Amounts

Refunds are calculated based on:

• Amount paid (minus any applicable fees)
• Cancellation timeline (see above)
• Whether deposit or full payment

Non-Refundable Fees

The following fees are non-refundable:

• Background check fees (if already processed)
• State application fees (if already submitted)
• Third-party processing fees
• Materials fees (if materials already provided)

Group Bookings

Group Cancellation Policy

For groups of 5 or more:

• 30 days notice: Full refund
• 14-29 days notice: 50% refund
• Less than 14 days: No refund, but may reschedule

Individual Group Member Cancellations

• Individual members may cancel per the standard policy above
• Group discount may be adjusted if group size drops below minimum

Private Lessons

Private one-on-one or small group lessons:

• 7 days notice: Full refund or free reschedule
• 48 hours - 7 days notice: 50% refund or free reschedule
• Less than 48 hours: No refund, $50 rescheduling fee

Payment Disputes and Chargebacks

Dispute Resolution

Before initiating a chargeback:

• Contact us directly at info@primedefensetraining.com or +15866259744
• We will work with you to resolve any concerns
• Most issues can be resolved quickly and amicably

Chargeback Policy

If you initiate a chargeback:

• We will provide documentation of our cancellation policy
• Illegitimate chargebacks may result in:
  • Ineligibility for future classes
  • Legal action to recover costs
  • Reporting to fraud prevention agencies

How to Request a Cancellation or Refund

Contact Methods

Email: info@primedefensetraining.com Phone: +15866259744 In Person: Before class if on the day of

Required Information

Please provide:

• Your full name
• Booking confirmation number or email
• Class date and name
• Reason for cancellation (if requesting exception)
• Preferred refund method (refund or transfer)

Response Time

We will respond to cancellation requests within:

• 24 hours for requests more than 7 days before class
• 4 hours for requests within 7 days of class
• Immediately for same-day requests (call for fastest response)

Exceptions and Special Requests

We understand that unique circumstances arise. If you have a situation not covered by this policy:

• Contact us directly: info@primedefensetraining.com or +15866259744
• Explain your situation
• We will do our best to accommodate reasonable requests
• All exceptions are at our sole discretion

Policy Changes

We reserve the right to modify this Refund Policy at any time. Changes will:

• Be posted on our website
• Apply to bookings made after the change date
• Not affect existing bookings unless required by law

State Law Compliance

This Refund Policy complies with your state consumer protection laws and may provide more generous terms than required by law.

Contact Us

Questions about cancellations or refunds?

Prime Defense Firearms Training Email: info@primedefensetraining.com Phone: +15866259744 Contact for address

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Our goal is to provide fair and transparent policies while maintaining the quality and availability of our training programs. We appreciate your understanding and cooperation.